About delivery time

It takes 3-4 weeks from the time the design is finalized.

About Shipping

All our deliveries are made by Yamato Transport.

If you would like to specify a delivery date, please enter your desired date and time in the comments section when placing your order. Please note that delivery dates cannot be changed after shipment.

*If you are not at home, please contact the branch office listed on the delivery notice to request redelivery within six days of posting.

* If you do not contact us within the specified period, or if there are unavoidable circumstances such as an unknown address, the product will be returned to us. If we need to re-ship the product, you will be charged the return shipping fee and the re-shipping fee separately.

Compensation for theft, loss, or damage during domestic delivery

All Ravicharme products delivered domestically are insured, and we will compensate you in the unlikely event of theft, loss, or damage.

*Excluding repairs and maintenance.

Shipping

All items are shipped free of charge except for the following:

• Repairs, maintenance and returns
• International Shipping

About international shipping

Overseas deliveries will be made via EMS.

*Customers are responsible for any customs duties incurred.