Q: What is the delivery time?
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A: Since all our products are made to order, it takes 3-4 weeks from the time the design is confirmed. |
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Q: Does the product come with a warranty? A: We include our store's quality guarantee certificate, which lists the product details, product number, stone size, order date, etc.
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Q: What about resizing services? A: Please read our Lifetime Warranty for more details. |
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Q: Please tell me about shipping costs. A: All items are shipped free of charge except for the following:
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Q: Please tell me about overseas shipping. |
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Q: About shipping A: All domestic deliveries are made by Yamato Transport.
If you would like to specify a delivery date, please enter your desired date and time in the comments section when placing your order. Please note that delivery dates cannot be changed after shipment. *If you are not at home , please contact the branch office listed on the delivery notice to request redelivery within six days of posting. *If you do not contact us within the specified period, or if there are unavoidable circumstances such as an unknown address, the product will be returned to us. If we need to re-ship the product, you will be charged the return shipping fee and the re-shipping fee separately. |
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Q: What about compensation for theft, loss, or damage during domestic delivery? A: All Ravicharme products delivered domestically are insured, and we will compensate the product in the unlikely event of theft, loss, or damage. |
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Q: I haven't received an order completion email A: After you complete your order, we will automatically send you an email confirming your order.
Possible reasons for not receiving the package:
Automatically sent emails may not be received due to an incomplete email address registered by the customer, email rejection settings, automatic sorting settings, etc. When making a purchase, please check the above and make sure that the email address you enter is correct. |
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Q: Regarding specifying the delivery date and time A: As these are made to order, we cannot guarantee a delivery date.
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Q: About gift wrapping A: We do not offer special gift wrapping, but please refer to our Instagram for images of our regular wrapping.
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Q: Regarding the issuance of delivery notes and receipts A: As many of our products are sent as gifts, we do not include receipts or invoices. *If you need an invoice, please use the automatic email sent to you when you placed your order. |
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Q: Regarding receipt issuance A: If you would like a receipt in the name of a corporation, please enter this information when placing your order.
The receipt will be issued separately from the product delivery and will be sent to you by email.
We will issue the receipt as soon as the product is shipped, so please wait. If your order has not arrived within two weeks of delivery, please contact us. In many cases, the receipt may have been filtered out to your spam folder due to your email settings, or we may not be able to send it to carrier addresses such as docomo, softbank, or au, as we are unable to attach a receipt. In this case, please contact us with a separate email address such as Gmail. *If you need an invoice, please use the automatic email sent to you when you placed your order. |
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Q: I purchased multiple items, but only some of them have arrived. A: Since all our products are made to order, there may be delays in completion depending on the difficulty of the product. We may ship the completed products first, but once all products have been shipped, the system will send a "shipping notification" to your registered email address. The tracking number listed in the shipping notification will indicate that all products have been shipped.
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Q: If the product is returned to our store due to reasons such as long-term absence, refusal to accept delivery, or unknown address. A: If the product is returned to us for reasons of customer convenience, such as long-term absence, refusal to accept delivery, or unknown address, please note that we cannot provide a refund as the invoice has already been confirmed.
*Please note that shipping charges for reshipment will be cash on delivery.
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Q: About returns A: Please read our separate return and cancellation policy.
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Q: Information on business days and business hours A: Business hours: 11:00 AM to 6:00 PM (excluding Saturdays, Sundays, and holidays). Orders and inquiries received on holidays will be handled in order from the next business day.
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Q: About payment methods A: You can check the payment method on the payment screen, but we offer the following payment methods.
・Various credit card payments ・PayPal
・Amazon Pay If you wish to pay by bank transfer, please contact us. |
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Q: About custom orders and individual inquiries A: For any inquiries, please contact us via our official LINE or our contact form. We sincerely apologize for any inconvenience this may cause, and we appreciate your understanding.
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Q: Do you have a physical store?
A: We currently do not have a physical store. We only sell our products online.
We also hold irregular exhibitions and department store pop-up events several times a year so that you can see the actual products up close. We would be delighted if you could come and visit us on these occasions. Also, if there is a product you would like to see individually, we can also handle external sales within Tokyo, so please contact us via our official Line .
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